Shipping Policy

Shipping Policy for Two Hot Peppers Fake Food

Thank you for choosing Two Hot Peppers Fake Food for your decorative needs! We are committed to providing you with high-quality, lifelike faux foods to enhance your space. Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

Order Processing:

All orders will be processed within 3-7 business days from the time of purchase (unless emailed delay or custom order). Once your order has been processed, you will receive a confirmation email with your order details and tracking information.

Shipping Methods:

We offer a variety of shipping options to accommodate your preferences and needs. These options include standard shipping, expedited shipping, and international shipping. You will be contacted with a shipping quote based on your needs (rush, standard etc) and wetypically use Canada Post or Fedex services for shipment.

Shipping Costs:

Please note that shipping costs will vary based on the shipping method chosen, the destination of the package, and the total weight of the order. We strive to provide you with accurate shipping costs, but due to potential variations, we do not provide a fixed shipping fee at checkout.

Shipping Quote:

For all orders, you will receive an order confirmation email that acknowledges your purchase and provides an order number. Within 1-2 business days of placing your order, our customer service team will review your order and calculate the most accurate shipping cost based on your chosen shipping method and destination.

Receiving Your Shipping Quote:

Upon calculating the shipping cost, our customer service team will send you a separate email that includes the detailed shipping quote. This email will also provide instructions on how to proceed with the payment of the shipping fee.

Shipping Confirmation:

Once the shipping fee has been paid, we will prepare your order for shipment. You will receive a shipping confirmation email containing your tracking information once your package is on its way.

Delivery Time:

The delivery time will depend on the shipping method you choose and the destination of your package. Please refer to the estimated delivery time provided during the checkout process for more information. The delivery time will also depend on creation of the product to ensure drying time.

International Orders:

For international orders, please be aware that additional customs duties, taxes, and fees may apply depending on the destination country's regulations. These charges are the responsibility of the recipient and are not included in the shipping quote.

Address Accuracy:

Please ensure that your shipping address is accurate and complete to avoid any delays or issues with the delivery of your order. We are not responsible for orders delayed or lost due to incorrect addresses provided by customers.

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team at info@thpfakefoods.com. We're here to assist you and provide a seamless shopping experience. Thank you for choosing Two Hot Peppers Fake Food!

ABOUT OUR FOOD: These items are NOT play food for small children. These are props - not play food. Should we sell fake food in the future items will be labeled as such.

Thank you!